Privacy Policy & Cookies

• Booking details — name, email, mobile number, preferred branch, class and schedule.
• Payment references — mode of payment and the reference number you enter (GCash, bank transfer, PayPal, card). We do not store full card numbers.
• Account information — email and password credentials handled by our authentication provider.
• Health notes — only what you choose to share (e.g. injuries, pregnancy) so instructors can adapt your session.
• Shop orders — items, delivery or pickup preference, and shipping address.
• Support conversations — messages you send to our concierge assistant or through WhatsApp, Viber, Messenger and Instagram.

• To confirm bookings, verify payments, and manage class attendance and packages.
• To fulfil merchandise orders for shipping or studio pickup.
• To keep you informed about your bookings, schedule changes, and — if you opt in — promotions.
• To keep the studio and the website secure and to improve our services.

We keep cookies and local storage to a minimum:

• Essential — sign-in sessions, your shopping cart, and security. The site cannot work without these.
• Preferences — small local-storage entries such as your chat/voice preference for the Naya concierge and your cookie choice.
• Analytics — basic, aggregated usage measurement to understand which pages are useful. No advertising or cross-site tracking cookies are used.

You can clear or block cookies in your browser settings at any time. Blocking essential cookies will prevent booking, sign-in and checkout from working.

We never sell your personal information. We share only what is necessary with providers who run the website, database, authentication, email delivery and the AI concierge assistant, and with payment channels you choose to use.

Booking, payment and order records are retained for as long as needed for accounting and studio records. Health notes are kept for as long as you remain an active client, or until you ask us to delete them.

You may request a copy, correction or deletion of your personal information, or withdraw consent for marketing messages, by emailing hello@studionaya.com or through our contact page. We handle personal data in line with the Philippine Data Privacy Act of 2012 (RA 10173).

Studio Naya Pilates · Alabang Hills, BF Homes and Nuvali · hello@studionaya.com ·+63 939 819 7188